1. Shipping Policy
Shipping Information
At Solar Repairs, we ship solar equipment, replacement parts, and repair components across Perth.
Processing Time Orders are processed within 1–2 business days of payment confirmation. Custom or special-order parts (e.g. specific inverter components) may require 3–5 business days for processing.
Shipping Methods & Costs
| Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 2–3 business days | Free |
| Express Shipping | 1–2 business days | Shipping costs are calculated based on product size, weight, and delivery location. Fees will be presented at checkout or confirmed upon quoting. |
| Local Pickup (Perth metro) | Same/next business day | Free |
Delivery Areas We currently ship within Perth.
Order Tracking Once your order ships, you will receive a confirmation email with a tracking number. You can also check your order status by contacting us at cl***@**************om.au
Delays While we aim to meet all estimated delivery times, delays may occasionally occur due to courier issues, weather, or stock availability. We will notify you promptly if your order is delayed.
Damaged or Lost Items If your item arrives damaged or does not arrive within the estimated timeframe, please contact us within 30 days of the expected delivery date at [email/phone] and we will arrange a replacement or refund.
Refund and Returns Policy
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at cl***@**************om.au
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at cl***@**************om.au and send your item to: 15 Delawney St, Balcatta WA 6021
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: 15 Delawney St, Balcatta WA 6021
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at cl***@**************om.au for questions related to refunds and returns.
